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Help Center Home
Services we offer
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Buyer service - Shop for me
Forwarder Service - Ship for me
Custom cosplay
Drop-ship service
Search for me
Wholesale cooperation
How to order in Xianyu(2.taobao)?
Remind packing
Getting started
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First-time using BHINER
Picking items
Submit your Quotes
First Payment
Second Payment
BHINER VIP Membership
How long can I keep items in bhiner warehouse
Payment
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Payment methods
Service and fees
What is BHINER Wallet?
Shipping and Delivery
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Shipping methods
Shipping Fees
Custom and Duties
Restricted items
After Sales Service
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Storage service
Refund & Returns
Live Photos and product inspection
Do not meet return&exchange standards
Your account
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Notification & verification
What is BHINER Wallet?
Coupons & B-Coins
Wishlist
Cosplay Zone
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Cosplay sponsorship/collaboration
Does BHINER offer Commissions service?
Can I ask the seller to do sizes that they do not provide?
Cosplay wishlist
How to measure?
After sales
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Can I get a live picture of the items that I want to purchase?
Can I get a refund if I don’t like it anymore (not because of the product defect or wrong item received) after I see the product live pictures?
What is the total cost of this item?
When can I pay for the 2nd Payment? I see all my items have arrived.
How long will it takes to receive my item(s)?
Can I have some inspection photos after my items arrive Bhiner warehouse
How long will I able to get the refund? And will it refund to Bhiner wallet or Paypal account?
Why Bhiner automatically refund the item I have purchased?
Where can I get the tracking number for the order? I have already paid for the shipping fee
Why the international shipping fee is so expensive?
Can I change the shipping method if I found that the shipping fee is higher than my expectation?
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